FAQ – The Manga Guild

Frequently Asked Questions

Orders & Shipping

When will my order arrive?

Orders within Kuwait typically arrive within 1–2 business days. GCC orders take between 5–10 business days depending on customs and courier speed. Unless the order is a pre order then expect it to take 14-21 days.

Do you ship outside Kuwait?

Yes. We currently ship across the GCC. For international delivery, please contact us before placing your order.

How can I track my order?
You’ll receive updates regarding your order via email/whatsapp once your order has been shipped. If you didn’t receive one, contact us.

Do you offer free shipping?
Yes. We offer free Kuwait shipping on orders over 25 KWD. Standard shipping rates apply for smaller orders and GCC deliveries.

Payments

What payment methods do you accept?
We accept major cards, KNET, and cash on delivery (for Kuwait orders only).

Is my payment information secure?
Yes. All transactions are processed through secure gateways, and your information is protected in accordance with our Privacy Policy.

Returns & Refunds

Can I return or exchange my order?
All sales are final. However, if your product arrives damaged, please contact us within 48 hours with clear photos of the packaging and item.

What if my product is damaged on arrival?
Each order includes a quality seal to ensure authenticity and condition. If the seal is broken or the product is damaged, email admin@themangaguild.com for assistance or contact us on Whatsapp.

When will I receive my refund (if approved)?
Refunds are processed once the return is inspected and approved. Depending on your bank, this can take 5–10 business days.

Products & Authenticity

Are all your items official?
Yes. Every manga, art book, and collectible sold at The Manga Guild is 100% authentic and sourced from distributors.

Will sold-out titles restock?
Restocks depend on publisher availability. Use the “Notify Me” button on the product page to get updates.

Do you sell collector’s editions or box sets?
Yes. Visit our Boxset Collection for complete sets and limited editions.

Contact Us

For any questions or order issues, please reach out via:
📧 admin@themangaguild.com
📱 Instagram: @Theguildmanga