Privacy Policy

Last updated: 17/09/2025

1. Information We Collect

When you shop with us, we may collect the following information:

  • Personal details: Name, email address, phone number, shipping and billing address.

  • Payment information: Processed securely through our payment providers (KNET, Visa, MasterCard, etc.). We do not store full card details.

  • Order history: Products purchased, order dates, and preferences.

  • Technical data: IP address, browser type, device information, and cookies for site functionality and analytics.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Improve our store experience, products, and services.

  • Send marketing communications (only if you opt-in).

  • Comply with legal, tax, and regulatory requirements.

3. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Remember your shopping preferences.

  • Track cart sessions and checkout progress.

  • Analyze site traffic and improve functionality.

  • Deliver relevant promotions (if consented).

You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We only share your data with trusted third parties for necessary business purposes:

  • Payment processors (e.g., KNET, Visa, MasterCard).

  • Shipping partners (for delivery services in Kuwait, GCC, and internationally).

  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads), where applicable.

We never sell or rent your personal data to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information, including encryption and secure servers. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your data (subject to legal and order-fulfillment obligations).

  • Opt-out of marketing emails at any time by clicking “unsubscribe.”

7. Children’s Privacy

We do not knowingly collect personal data from children under 13 years old. If you believe a child has provided us with personal information, please contact us, and we will delete it.

8. International Customers

If you are shopping from outside Kuwait, please note that your data may be transferred and processed in Kuwait where our servers and business operations are based.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date. Continued use of our site means acceptance of the new policy.